Support

Get help with the hosted start.chat service, your account, safety reports, and questions about the software.

Product and account help

Email support@start.chat for sign-in trouble, billing questions, bugs, and feature requests. Include the page or app you were using, what you expected, and what happened. Never send a password, API key, recovery code, or other secret.

Safety, privacy, and legal

Report service abuse to abuse@start.chat. Send privacy requests to privacy@start.chat and legal questions to legal@start.chat. For a suspected security vulnerability, email support with “Security” in the subject and do not post details in a public channel.

Source code and self-hosting

The start.chat source is available on GitHub under the MIT License. Use GitHub issues for source bugs and feature requests. Read the software availability and rights page before exposing a self-hosted instance to the internet.